Privacy Policy Statement - Eluxevo

Our Contact Details

Name: Eluxevo Limited

Please contact us by the following form if you wish to make a request.

Contact Us Form 

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Name, Phone Number, Email Address
  • Communication Data: Information provided when you contact us or interact with our communications.
  • Information that does not personally identify you, which you provide to us when answering surveys or questionnaires, such as your home type, and heating behaviours.  We collect this information to determine a response and is intended for entertainment purposes.  This information is not intended as professional advice and should not be relied upon. 

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided directly by you for the following reasons:

  • Online Surveys on Eluxevo’s Website 
  • Online Forms on Eluxevo’s Website  
  • When you contact us directly using the contact details provided on Eluxevo’s Website 

We also receive personal information indirectly from the following sources:

  • Google Analytics

We do not share this information with other 3rd parties 

How We Use the Information

We use the information you provide to:

  • We analyse data to identify user engagement on our website and user preferences to help us develop our products, services, and experience.
  • To contact users that are interested in receiving our newsletters, in participating in interviews or product trials, and for investment opportunities. 

Legal Basis for Processing:

  • Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  
  • Your consent. You can remove your consent at any time. You can do this by contacting us by the following form. 
  • (b) We have a contractual obligation. 
  • (c) We have a legal obligation. 
  • (d) We have a vital interest. 
  • (e) We need it to perform a public task. 
  • (f) We have a legitimate interest. 
  •  

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Sharing:

We may share your personal information with third parties for specific purposes, such as payment processing, shipping, or legal compliance. We will ensure that appropriate data protection agreements are in place to safeguard your information.

Sharing and Transferring Your Personal Data

  • Most importantly, we never sell your personal data and only share it as outlined in this privacy notice or when requested.
  • Sharing within the Eluxevo Group to improve services.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by the following form if you wish to make a request. 

Protecting Your Data

  • We are committed to protecting your personal data. We use appropriate technical and organizational measures, including encryption, to protect your personal data and privacy, and review those regularly. We protect your personal data using a combination of physical and IT security controls, including access controls that restrict and manage how your personal data and data is processed, managed, and handled. We also ensure that our staff are adequately trained in protecting your personal data. Our procedures mean that we may occasionally request proof of identity before we share your personal data with you. In the unlikely event that we do suffer a security breach that compromises our protection of your personal data and we need to let you know about it, we will do so.

Changes to This Privacy Notice

  • We will regularly review and update this privacy notice.
  • If significant changes occur, we will seek your confirmation.

Cookies:

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Read the cookies policy.

Children’s Data

  • Our website is not directed at children.
  • Parental consent collected for processing children’s data.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by the following form 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Last Updated: January 2024